WHAT IS M
BRANDED OPERATIONAL EXCELLENCE (BRAND MANAGEMENT)
Building excellent brand is achieved through operational excellence by way of providing excellent service punctually, with lower cost and expected quality.
- Quality: Ensuring the quality of work meets or even exceeds customer expectation.
- Cost: Doing initiatives to keep costs as low as possible without compromising quality.
- Delivery: Confirming on time work delivery.
- Service: Providing excellent service to enhance customer satisfaction
CUSTOMER INTIMACY EXCELLENCE (CUSTOMER MANAGEMENT)
Creating value at every interaction is the main key to build intimacy with internal and external customer. While external and internal customers may play different role, both are critical to the viability of the business. Get: Acquiring the right customer with the right efforts at the right time
- Keep: Providing excellent service to the customer for loyalty reasons.
- Grow: Increasing customer lifetime value and encouraging them to give recommendation.
- Win Back: Attracting lost customer and convincing them back to our business.
PRODUCT LEADERSHIP EXCELLENCE (PRODUCT MANAGEMENT)
Excellent company shows the ability and determination to make products that customers consider superior by practicing product leadership strategy. Excellence in product leadership can be achieved by proposing noble ideas to start initial products, creating additional value to maximize potential product, utilizing existing resources to maintain essential product, and observing the customer needs and trends to examine the sustainability of existential product.
PASSION FOR KNOWLEDGE
Keen to continuously learn, develop, and share knowledge to others. Enthusiast to learn new stuff, keep updated with the latest data, information, and concepts yet able to implement the knowledge into practical issues.
PASSION FOR BUSINESS
Keen to seek business opportunities, sell, and concern about the target achievements. Always aware and evaluate potential opportunities. Actualize the potential opportunities by proactively engage either directly or indirectly in selling activities and have a target-and-cost-conscious attitude.
PASSION FOR SERVICE
Keen to serve customers both externally as client and internally as friend. Genuinely care about customers, be sensitive to sense customers’ need, be courageous to show apology, and give immediate service recovery in case of failure in satisfying customers.
PASSION FOR PEOPLE
Keen to socialize with others to build relationships. Be confident to interact with other people, easily initiate conversation and establish good connections, also eager to be part of social activities to meet new people.