1. Excellence

Branded Operational Excellence
(Brand Management)

An excellent brand is not found, it is built. It comes as a result of all-in-one package: superb and punctual service, lower cost, and expected quality.

  • Quality: We typically ensure the result meets customers’ expectations, but at other times, it just exceeds.
  • Cost: Simple, keep the costs low without compromising quality.
  • Delivery: Confirming on-time work delivery.
  • Service: Excellent service equals satisfied customer.

 

Customer Intimacy Excellence
(Customer Management)

Creating value while building intimacy with internal and external customers is not only a must, it’s a way of professional life at MarkPlus. To keep in mind, each role is equally significant in business process.

  • Get: Acquiring the right customer with right efforts at the right time.
  • Keep: Customers pay excellent service with excellent loyalty
  • Grow: Prolong customers’ devotion before encouraging them to spread recommendation
  • Win Back: There’s always a chance to attract lost customers until they trace back to our business.

Product Leadership Excellence
(Product Management)

By all means, customers continually seek quality products. It is our nature to exhibit our foremost products by practicing product leadership strategy. All is possible to be achieved by proposing noble ideas to start initial products, creating additional value to maximize potential product, utilizing existing resources to maintain essential product, and observing the customer needs and trends to examine the sustainability of existential product.

2. Professionalism

Passion For Knowledge

Dedicated to learn, develop and share knowledge to others. Not only updated and upgraded with the latest information and concepts, we are likely to implement our proficiencies into practical issues.

Passion for Business

Dedicated to discover business opportunities, trade, and concern about the target achievements. Revealing hidden potencies by participating in selling activities and owning a target-and-cost-conscious attitude.

Passion for Service

Dedicated to serve by flawlessly combining client and friend. With every customer: sincerely care, sensitively understanding, courageously apologetic, and immediately serve to recover customers’ dissatisfaction.

Passion for People

Dedicated to socialize and build relationships. Confident to interact, easily initiate conversation, establish good connection, and eager to be part of social activities to meet new people.

3. Ethics

Trustworthiness

Think of True Blue / Be honest. Don’t deceive, cheat, or steal. Be reliable, do what you say you’ll do. Have the courage to do the right thing. Build a good reputation. Be loyal, stand by your family, friends, and country.

Respect

Think of the Golden Rule / Treat others with respect; follow the golden rule. Be tolerant and accepting of differences. Use good manners, not bad language. Be considerate of the feelings of others. Don’t threaten, hit or hurt anyone. Deal peacefully with anger, insults, and disagreements.

Responsibility

Think of being responsible for a garden or finances; or as in being solid and reliable like an oak / Do what you are supposed to do. Plan ahead. Persevere: keep on trying! Always do your best. Use self-control. Be self-disciplined. Think before act – consider the consequences. Be accountable for your choice.

Fairness

Think of dividing an orange into equal sections to share fairly with friends / Play by the rules. Take turns and share. Be open-minded; listen to others. Don’t blame others carelessly. Treat all people fairly.

Caring

Think of heart / Be kind. Be compassionate and show you care. Express gratitude. Forgive others. Help people in need.

Citizenship

Think of regal purple as representing the state / Do your share to make your company and community better. Cooperate. Get involved in community affairs. Stay informed, vote. Be a good neighbor. Obey laws and rules. Respect authority. Protect the environment.

Copyright ® 2014 MarkPlus, Inc. All rights reserved.

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