Enhancing Service Excellence in Indonesia’s Emerging Automotive Industry
Industri otomotif Indonesia tengah mengalami pergeseran besar, di mana kualitas layanan, mulai dari penjualan hingga aftersales service, menjadi faktor kunci dalam memenangkan hati pelanggan. Dengan meningkatnya ekspektasi konsumen terhadap pengalaman menyeluruh, vehicle brands—terutama non-Jepang—harus berinovasi dalam menciptakan layanan yang cepat, transparan, dan terintegrasi untuk membangun loyalitas dan diferensiasi di pasar yang semakin kompetitif.
Customer Segmentation and Profiling Accuracy
Supporting Indonesia's automotive market leaders through innovative after sales services and sustainable customer satisfaction.
Boosting Attachment Through Tagline Enhancement
Helping clients create timeless and relevant taglines, and strengthening emotional connections with customers.
Identifying Dynamics and Trends in the Luxury Vehicle Market
Designing a strategy to enter the luxury car market, creating an exclusive perception for the new brand.